Importance of having customer feedback forms

Yes, I do normally have a life, but tonight I really have to get a report finished. So I am the "bookworm" cafe in Beijing, near Sunlitun. My friends have been coming here the past year but I have been too busy. But it is great! A sort of library cafe with great jazz music, wireless, bar, high ceilings, friendly service. Only thing not so great was my salad,...big disappointment. When will people learn that chopped raw mushroom on lettuce is just not up to scratch when it is so easy to just grill the mushrooms first with a little olive oil.

More importantly though, there is no feedback form. Basic business fundamentals.....LISTEN to your customers. Sure, I'll come again even if I can't get that change,...but less than I would have if I knew you would listen to my opinions/ideas (on salads), and if an alternative copycat comes up which meets my needs better (frequent in China) then you won't get my RMB anymore.

Ok-have to get back to the report.

Next post, response to Dody on easy green living tips for us international nomads/yuppiers/global citizens whatever you want to call us.